Pibworth Professional Solutions is a Virtual Marketing Agency service for professional speakers, experts who speak and coaches. We assist our clients to appear to be the business of their dreams – and then we build and market it together.
The Project/Account Manager is responsible for creating marketing plans that deliver results for our clients. In conjunction with the team of marketing experts, the Account Manager implements those plans to build brand strength. Through the provision of above-average customer service standards, the PM liaises with clients on a regular basis to provide seamless and successful results.
Responsibilities
- Professionally lead the customer relationship and maintain position as the key point of contact for clients, proactively expanding our contracts using multiple proven and creative techniques including active listening, cross selling, up-selling and obtaining referrals.
- Efficiently communicate to and manage the team to complete client requests on time and on budget.
- Proactively manage client expectations, and aggressively seek alternate solutions when faced with client or team difficulties in meeting said deadlines.
- Diligently ensure all tasks are completed before presentation to the client.
- Thoroughly document all activities performed on behalf of the client in appropriate paper and electronic mechanisms.
- Adhere to all agency operating procedures: recommend opportunities for improvements as discovered.
Job Requirements
REQUIRED KNOWLEDGE/EXPERIENCE
- 2+ years of agency account management or related marketing planning and execution experience
- Demonstrated Customer Relationship management skills
EDUCATION
- Marketing or Sales diploma at College level preferred
- Project Management certification preferred
COMPETENCIES
- Excellent leadership skills with a strong customer service orientation
- Enthusiastic relationship builder
- Ability to multitask, organize and prioritize within a fast paced, rigorous environment.
- Capable of communicating effectively with a variety of personality styles
- Team Work – able to successfully work within and manage a team
- Results oriented with strong sense of initiative and urgency.
- Creative and innovative thinker, able to make sound decisions
- Flexible, objective, dependable and professional.
- Demonstrate a high level of ethics and integrity
- Familiar with agency management systems and proficient in Microsoft Office.